Cancellation and Refunds

Last updated: October 13, 2026

Wallet top-ups

Unused ShoutOut Wallet balance can be refunded to the original payment method on request. Email meeranmehdisyed@gmail.com from your registered email address. Approved refunds are processed within 5 to 7 working days, and Razorpay may take a further 5 to 7 working days to credit your bank or card.

Payments to creators

Once a business approves a creator's delivered work and the payment is released, it cannot be cancelled or refunded through ShoutOut. If the creator has not delivered the agreed work, or the work clearly does not match what was agreed, contact us within 7 days and we will review the case and may reverse the payment to your wallet.

Cancelling a campaign

A business can cancel a campaign at any time before payment is released. No charges apply, and the amount stays in the business's wallet.

Failed or duplicate payments

If money is debited but your wallet is not credited, or you are charged twice, it is refunded automatically or on request within 5 to 7 working days.

Contact

Email meeranmehdisyed@gmail.com or call +91 6300899621.